Terms & Conditions

Communications:  By creating an account with Cotton Candy Kids you consent to receiving electronic communications from Cotton Candy Kids. These communications will include: account status updates, order status updates, promotional and marketing materials, and other information relating to the service. Your personal details will not be made available to any third party. For more information please see our Privacy Policy.

Cancelling Orders:  Cotton Candy Kids reserves the right to cancel orders for any reason or to cancel the purchase agreement after order confirmation, including (without limitation) where Cotton Candy Kids believes the order to be fraudulent or constitute a mis-use of a promotional or marketing activity or where an error has occurred. If we do cancel your order or purchase agreement, we accept no liability for any resulting damages or costs suffered by you, however we will refund the purchase price to you if it has already been paid.

Delivery Estimates:  Cotton Candy Kids makes every effort to ensure that the delivery time frames given are accurate. However the delivery times stated for products on this site assume that the stock availability information provided by our suppliers is accurate and that delivery times are not adversely affected by unforeseen events. By placing an order, you agree not to hold Cotton Candy Kids liable for any loss or damage directly or indirectly arising out of or in connection with any delay or failure to deliver within the estimated time frame.  It is the responsibility of the customer to inform Cotton Candy Kids if an order does not arrive by either phone or email. Once you inform us, we will lodge enquiries with Australia Post to ensure delivery occurs as soon as possible.

Faulty or Damaged Products:  If goods are received in a faulty or damaged condition, you are entitled to apply for an exchange, credit or refund. Items are all checked before being sold however. Please contact us at sales@cottoncandykids.com.au or submit a Return Request through this website and we will rectify to issue as soon as possible.

Gift Voucher Expiry:  Gift vouchers are valid for one year from the time they are issued, after which the voucher expires. Any credit remaining after the expiry of the gift voucher is non-refundable.

Linked Sites:  This site may contain links to other websites operated by third parties. Cotton Candy Kids is not liable for those sites or any content or information such sites contain.

Mailing Cash:  Cotton Candy Kids does not recommend that cash be mailed for payment of products. If the Customer does mail cash, Cotton Candy Kids accepts no responsibility for the theft, loss, non-delivery of the mailed cash or otherwise.

Returns and credits:  We offer a 30 Day Money Back Guarantee* including Free Return Shipping within Australia.  So if you are not 100% satisfied with your items we welcome you to return the items to us for a refund, exchange or credit.  

Upon submitting a Return Request through our website, we will send you information on how to return the items to us.

* Please note that we have two rules for returns:

  1. Item or items need to be returned within 30 days of purchase;
  2. Item or items must be unworn and unused and be in the original condition.

This guarantee does not cover the breakage, damage or gradual degradation of the item due to normal use or wear.

To maintain the level of service we provide to our customers we do have to limit the number of exchanges or returns a customer can make to only two per order.  Terms of return are within Cotton Candy Kids's sole discretion.

Our staff are available to assist you between 9:00am and 5:00pm AEST Monday - Friday, by email at sales@cottoncandykids.com.au

Without limiting the operation of any other terms and conditions herein, it is agreed that late delivery does not constitute a failure of our agreement, and does not entitle cancellation of an order.

Security:  Cotton Candy Kids uses reasonable endeavours to ensure this website, and any transactions conducted on it, are secure. However you acknowledge that the security of information and payments transmitted via the Internet can never be entirely secure or error free. Cotton Candy Kids will not be liable for any damages suffered due to failure, delay, interception or manipulation of electronic communications by third parties on any computer programmes (e.g. those used for transmission of viruses).

Site Access:  Cotton Candy Kids hereby grants you permission to access, view and download the content appearing on this site, for your personal, non-commercial use only. You agree not to use any device, method or software to interfere with the proper functioning of this site. Without the express written permission of Cotton Candy Kids, you may not use any device, method or software including, but not limited to: spiders, robots, avatars, agents, data mining, gathering or extraction tools and attempts to probe, scan or test or breach security and authentication measures.

Special Offers:  Special deals and offers on this site are only valid for as long as they are displayed, unless stated otherwise.

Product Descriptions: Cotton Candy Kids and its associates attempt to be as accurate as possible. However, Cotton Candy Kids does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Cotton Candy Kids itself is not as described, your sole remedy is to return it in unused condition. Cotton Candy Kids is not responsable for return shipment charges in this case.

Reviews, Comments, Emails, and other content:  Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of ":spam.": You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Cotton Candy Kids reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.

If you do post content or submit material, and unless we indicate otherwise, you grant Cotton Candy Kids and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Cotton Candy Kids and its associates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify Cotton Candy Kids or its associates for all claims resulting from content you supply. Cotton Candy Kids has the right but not the obligation to monitor and edit or remove any activity or content. Cotton Candy Kids takes no responsibility and assumes no liability for any content posted by you or any third party.

Disclaimer:  Cotton Candy Kids would like to welcome you to this website, we have worked hard to make it as user-friendly and informative as possible. When viewing the pages of this website, you acknowledge that you have read and accepted the following disclaimer.

The information on this website is provided "as is" and for general information only. Cotton Candy Kids has provided this information for the benefit of users in good faith and with reasonable care. However, errors and omissions in this website and the information on it may occur from time to time and Cotton Candy Kids does not guarantee that the website will always operate or be error free.

Accordingly, to the maximum extent permitted by law, Cotton Candy Kids does not accept any liability for the use of or inability to use this site, or for any loss or damage which may directly or indirectly result from any opinion, information, advice, representation or omission contained on this web site.